Payment & Refund Policy

Payment & Refund Policy

This Payment & Refund Policy applies to all services offered through hodgepodgeprint.com, operated by Hodge Podge Printing at 80 Ethan Allen Dr, South Burlington, VT 05403-5971, USA. By using our site or services, you agree to the terms below. For any questions, please contact us at trevorhoward@hodgepodgeprint.com or call (802) 448-3092.

Accepted Payment Methods

We accept payments via major credit and debit cards (Visa, Mastercard, American Express), ACH transfers, and PayPal. All transactions are securely processed using SSL encryption and comply with applicable U.S. financial and data privacy regulations.

Payment must be completed before services are scheduled unless otherwise agreed in writing. Hodge Podge Printing reserves the right to verify payment details prior to accepting any service order.

Order Confirmation

Upon successful payment or service agreement, you will receive an order confirmation by email. This confirmation outlines your selected service, pricing, and any applicable terms. If you do not receive confirmation within 24 hours, or if any details are incorrect, please contact us promptly.

Service Delivery

Service appointments are scheduled based on availability and customer location. We aim to provide timely and professional printer support either on-site or remotely, depending on the service type. Any delay in service delivery will be communicated to you in advance.

Cancellation Policy

You may cancel or reschedule a booked service up to **24 hours before the scheduled time** at no charge. Cancellations made **within 24 hours of the scheduled appointment** may incur a fee of up to **50% of the service charge**, depending on technician time and resource allocation.

Refund Policy

Refunds are offered under the following conditions:

• If a service is canceled in accordance with our cancellation policy
• If we are unable to deliver the service due to internal issues or technical limitations on our part
• If the service delivered was significantly different from what was agreed upon in writing, and the issue cannot be resolved by follow-up support

Refund requests must be submitted within **7 days of the service date** to trevorhoward@hodgepodgeprint.com. Approved refunds will be issued to the original payment method within 10 business days.

Non-Refundable Situations

• Services that were completed as agreed and delivered successfully
• Delays caused by customer inaccessibility, missing equipment, or miscommunication
• Remote support sessions lasting longer than 15 minutes

Service Quality Guarantee

We stand behind the quality of our work. If you experience issues related to a service performed by Hodge Podge Printing, please notify us within **5 business days**, and we will arrange a follow-up visit or remote session at no additional charge, where applicable.

Contact Us

For questions about payment, scheduling, cancellations, or refunds, please contact:

• Email: trevorhoward@hodgepodgeprint.com
• Phone: (802) 448-3092
• Address: 80 Ethan Allen Dr, South Burlington, VT 05403-5971, USA

At Hodge Podge Printing, we are committed to providing fast, precise, and professional printer support — because your equipment deserves expert care.